— restaurant partner —
Please keep these documents and details ready for a smooth sign-up
Reach the millions of people ordering on Zomato
Easily get your orders delivered through our trained delivery partners
For any support, email us at
merchantonboarding@zomato.com
Zomato enabled me to restart my operations post-COVID when I had no hope of doing my business again. I'm grateful to the platform for helping me thrive my online ordering business has done so well, it has even taken over my dining business!
Thanks to Zomato's invaluable support, our startup cloud kitchen has been doing wonders in the competitive food industry landscape. Their dedication to promoting local businesses and powerful reporting tools have been instrumental in our success, and we look forward to a long- term partnership.
Zomato helped us grow by 60% since registration, and now we're one of the biggest vegetarian joints in Ernakulam.
Zomato helped us grow by 60% since registration, and now, we are one of the biggest vegetarian joints in Ernakulam city.
To start deliveries with Zomato, you typically need a PAN card, FSSAI license, bank account details, GST number (if applicable), and your menu along with profile food images. Having these ready will ensure a smooth and quick sign-up process.
Once all mandatory documents are uploaded and the contract is accepted, Zomato's team typically takes around 24 hours to verify the documents and build the menu. If all documents are correct, your restaurant will be ready to accept orders within 24 hours. If any document is rejected, the go-live process will be delayed until you resubmit the correct documents.
The one-time onboarding fee covers administrative, operational, and technical services, including document verification, menu digitization, quality checks, training on using the Zomato platform, and query resolutions.
This fee will be deducted from your statement of accounts only after your restaurant goes live on Zomato and starts receiving online orders.
The Zomato team is here to help! Email us at merchantonboarding@zomato.com with your restaurant ID, and we'll resolve your query within 6 hours.
Zomato charges a commission for services such as order placement, catalog hosting, demand generation, marketing, logistics, tech infrastructure, and customer support.
The commission rates vary based on the city and the restaurant, depending on factors like location and cuisine. You can view your specific commission rate when you accept the online ordering contract.
Newly registered restaurants on Zomato receive weekly payouts every Wednesday for transactions made from Monday to Sunday of the previous week. If you prefer daily payouts, you can request them through the Help Centre on the partner app once your restaurant is live for online ordering.